Frequently Asked Questions
To help you make a decision regarding the training we offer here are a answers to the most commanly asked questions.
Q1. When I have paid for a licence(s) how long before I can start the course?
A1. As soon as you have paid for a licence you will receive an email with you log in details and you can start the course(s) immediately.
Q2. How long does the course take to complete?
A2. The Basic Fire Safety Course takes approximately 45 minutes to complete. The Fire Marshal Course takes approximately 3 hours.
Q3. Do I have to do the course in one sitting?
A3. No. You can log on and off as often as you like.
Q4. Can I fail the course?
A4. Yes & No! If you fail to reach the required pass rate you will be locked out. You will be told (on screen) to contact The Online Fire Safety Company. When contact is made a representative of that company will discuss with you where you went wrong and the module you failed on will be reset for you to do again.
Q5. What if I fail more than once?
A5. The same procedure as in answer 4 above will apply.
For more information on our online fire marshal training call now on 01458 832 607, or email us at:, one of our team will be happy to provide any help or advice you need.